Please share any volunteer or professional experience that you have with customer service. is required.
Please answer the following support questions:
Answer the questions as if you were a YouVersion Support volunteer, answering actual tickets that have been assigned to you with these descriptions:
Bible App User: "How do I reset my password?" is required.
Bible App User: "How do I delete my account?" is required.
Bible App User: "How do I start a plan?" is required.
YouVersion Volunteer Agreement
We're so excited for your desire to serve God through the YouVersion team (and to make it easy, we’ll just simply refer to our team as "YouVersion" throughout this Agreement). Did you know that YouVersion was formed by and is part of the local church? YouVersion is a digital ministry owned and operated by Life.Church Operations, LLC, a non-profit limited liability company located in Edmond, Oklahoma, USA (and we'll refer to it as "Life.Church" throughout this Agreement).
Our heart behind this Agreement is to bring clarity to your role as a Volunteer with YouVersion. So let's dive in:
Serving with YouVersion.
Since YouVersion is part of Life.Church, you can imagine that we have local church volunteers, and then we have separate global volunteers for YouVersion. What's the difference? Well, for example you won’t be serving in the children's nursery or greeting people at the church doors. But depending on your role, you may be interacting with the YouVersion Global Community, or even helping to review content, or maybe even translating screens of the app.
I acknowledge that it is my desire to volunteer for YouVersion.
Please Note: This application is specific to YouVersion. If you would like to serve in other Life.Church ministry areas, you will need complete the Life.Church Volunteer Application.
Information I provide.
And here are a few more points of clarity about the information you provide as you apply to become a YouVersion Volunteer:
I recognize that YouVersion is relying on the accuracy of the information I provide on this application. I attest and affirm that the information I have provided is absolutely true and correct.
I voluntarily release YouVersion and any such person or entity listed on this application from liability involving the communication of information relating to my background or qualifications.
When I start serving.
Once you are on board with a team, here are a few more important points to understand and agree with:
This is a volunteer role. I acknowledge that I am volunteering my time and efforts in service for Christ through the ministry of YouVersion, and that I will receive no monetary compensation or insurance benefits for my time or services performed.
Please be safe. I acknowledge and accept the risk of physical injury that could occur from my participation as a volunteer. Except for gross negligence on the part of YouVersion, I accept personal financial responsibility for any bodily or personal injury sustained while I am volunteering. Further, I release and agree to indemnify and hold harmless YouVersion, its parent company, affiliates, subsidiaries, and any of their officers, directors, employees, agents, and representatives from any liability, injury, damage, loss, accidents, delay, or irregularity related to being a volunteer for YouVersion.
We love sharing stories. I recognize that I will be serving and in communication with other YouVersion Volunteers who may be located in various parts of the world, and I may be asked to participate in audio or video calls with other YouVersion volunteers or staff. Those interactions could be live or recorded. I also understand that if I choose to share my photo with a YouVersion Staff Team Member that it could be shared internally with the YouVersion Staff and/or Volunteer Team or externally with YouVersion Users in the context of sharing stories, volunteer testimonials, and team accomplishments. Therefore, I grant YouVersion the right to make photo, video, and audio recordings of me (which will be referred to as "Recordings") as well as the perpetual, world-wide right to record, re-record, copy, edit, reproduce, publicly display, perform, and distribute the Recordings in any way consistent with YouVersion’s ministry, including use on the Internet. I waive the right to inspect or approve the finished product wherein the Recordings appear. I acknowledge that it is my responsibility to notify the YouVersion Staff Team if I would like to be exempt from sharing my photo.
Our volunteers make great things. Please note the following release does not apply to any personal, professional, or other project or work that is unrelated to YouVersion. Any work that I have created in my role as a YouVersion Volunteer in the past, present, or future, recorded in any form ("Created Work") is for the exclusive ownership of YouVersion and is considered a "work made for hire" (defined in the US Copyright Act). If, for any reason, the work related to my volunteer service for YouVersion is determined at any time not to be a "work made for hire," I agree to assign, and do assign, to YouVersion all right, title, and interest in the Creative Work.
You're on the inside. YouVersion wishes to maintain in confidence all information including marketing information, data, technology, commercial, and research strategies, trade secrets, inventions, and know-how disclosed by YouVersion to me, directly or indirectly, in written, oral, or other tangible forms. In this regard, I agree that I will not disclose the confidential information and/or trade secrets with others without prior written consent of YouVersion both during or after my volunteer services.
YouVersion utilizes and relies upon volunteer assistance for a variety of purposes to support our ministry. In the course of volunteering, I understand that I may have access to information concerning Life.Church and YouVersion staff members, users, and other volunteers, as well as information concerning YouVersion's internal operations. I agree that I will maintain this information in strict confidence and use it only for the purposes directed by YouVersion. I also agree that I will not reveal this information to any other person or for any other purpose outside my responsibilities volunteering as directed by YouVersion. I agree to ask a representative of YouVersion if I am uncertain or have questions about whether any specific information is confidential and how I am to treat that information. I acknowledge that this agreement will apply even after I complete any volunteer service.
Wrapping up.
We know that's a lot, and we appreciate you taking the time to read through it all. Our desire is that serving God through YouVersion will ultimately draw you closer to Him every day.
By checking the box below, I agree to honor and be bound by the provisions of this YouVersion volunteer agreement
YouVersion Volunteer Agreement is required.